Zaytrex Return & Exchange Policy
At Zaytrex, we are committed to offering products of the highest quality. However, we understand that there may be situations where a return or exchange is needed. Please review our policy below:
Damaged or Incorrect Product Delivery
If you receive a damaged item or an incorrect product, please contact our customer service team within 30 days of receiving your order.
- We will provide clear instructions on how to return the item.
- You may choose to receive a replacement or a full refund, including any applicable shipping costs.
Return or Exchange Eligibility
To qualify for a return or exchange:
- Items must be returned in their original, unused condition.
- The request must be made within 30 days of receiving your order.
- Proof of purchase (such as your order confirmation email) is required.
Return Process
- Contact our customer service team at zaytrex.0@gmail.com to initiate the return or exchange.
- Provide your order number, a brief description of the issue, and any relevant photos.
- Our team will guide you through the return process.
- If eligible, we will either process a refund to your original payment method or send a replacement item based on your preference.
⏳ Please note: Processing may take up to 15 business days.
Sale Items
- Sale items are non-refundable and non-exchangeable.
Policy Enforcement
Zaytrex reserves the right to refuse returns or exchanges that do not meet the criteria outlined above.
📩 For any questions or concerns, please reach out to our customer service team at zaytrex.0@gmail.com.
✨ Thank you for choosing Zaytrex—your trust means everything to us!